This article is provided with permission from Fleet Maintenance magazine - a Cygnus Publication, November/December 2000 issue. 1 I        f you’re like most
       people in the work-
       ing world, you have
one, maybe two bosses to report to. Try answering  to over 200,000 bosses,
 like Bill Vanden Brook
does. As Motor Equip-  ment Superintendent for
the Department of Public  Works’ Motor Equipment
Division for the City of Madison, WI, Vanden Brook
considers every citizen his boss (not to mention 20
Alderpersons and Madison Mayor Sue Baumann).    Because his fleet is so visible,
and under constant public scrutiny, Vanden Brook feels it’s his responsibility to give the citizens of Madison their